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FAQ

 

FREQUENTLY ASKED QUESTIONS (日本語でのお問い合わせも受け付けております。)

 

 

 

ORDERING

 

Q.  What credit cards do you accept?

A.  Orders can be placed by credit card only.  We accept Visa, MasterCard and American Express.  
 

 

Q.  How can I check the status of my order?

A.  Once your order becomes ready to be shipped, we will send you an e-mail regarding shipment.  
     If you have further question, please contact our customer service at  info@yuna-designs.com

 

 

Q.  How can I change my order?

A.  You can send us request for changes to info@yuna-designs.com

     Changes can only be made if your request is answered before the order is processed.  Once the order          has been shipped, no changes can be accepted.   

 

 

Q.  Can I customize my order?

A.  Many items can be customized; (for example; making the length of chain shorter/ longer for a necklace 

      or changing ear posts to clips for earrings), depending on the item's design.  Please note that for the

      customized  items, no change or return can be allowed.     

 

 

Q.  What if I encounter errors during checkout?  

A.  Please contact customer service at  info@yuna-designs.com.  We will provide detailed 

      information regarding the errors occurred.  

 

 

Q.  What is your privacy policy and security policy?

A.   Personal information provided on the Website and online credit card transactions are transmitted        

      through a secure server using Secure Socket Layering (SSL), encryption technology. 

 

 

 

SHIPPING

 

Q.  How long does it take an item to be shipped?

A.  Yuna Designs products are all hand-made.  Therefore, please allow a possibility of    

     production delay around 1 to 2 weeks.  When you place an order, please check the description of item 

     availabilities and approximate shipping times.    

     In addition, Yuna Designs is not responsible for delays in shipping or delivery, due to force of nature or 

     other unmanageable events.  

 

 

Q.  How can I track my package?

A.  We will send you a notice about a tracking number when your package is shipped.  Please go to 

     either  (USPS) www.usps.com ,  (UPS) www.ups.com  or (Fedex)  www.fedex.com   , to track your

     package depending on which carrier is used for shipment.  

     If you have questions regarding shipment, please contact at info@yuna-designs.com.  

 

 

Q.  Do you ship internationally?

A.  Yes. Yuna Designs is accepting international orders.  We charge customers an extra fee for international

     shipments.  The charge may be varied depending on the weight of the item you order and

     the destination.  Please contact us at  info@yuna-designs.com  before placing an order.

 

 

Q.  How much is my shipping cost?

A.  For each address within the United States, the following charges are applied.  
     Ground Shipping:  $10  (Please allow 5 to 7 business days)

     Express Shipping:  $20  (Please allow 2 business days)

    ( For shipment to some locations such as Alaska and Hawaii, require additional transit time; shipping

     cost may vary for special or bulk orders.)

 

 

 

RETURN

 

Q.  What is your return policy?

A.  Items are accepted for exchange or return within 7 days of receiving your order, accompanied by a

     receipt.  Returns are subject to approval upon receipt to ensure that item has not been damaged or

     altered prior to receipt.

     Also please note that shipping charges are non-refundable and we do not pay for shipping, duties or

     taxes on any items which are returned to us.

 

     Gift recipients are entitled to a nonrefundable merchandise credit. Customer is responsible for any

     return shipping and re-shipping of a product for exchange. You must contact us prior to shipping your

     merchandise to make arrangements for a return or exchange. 

     All returns must be sent via insured certified mail and must include the return receipt. Please contact

     customer service to make arrangements for shipments. 

 

 

     Please note that the above return process is applied to only orders delivered within U.S.

     Internationally shipped orders are all Final sale.

 

    

     For more details about our policies, please check