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POLICIES

 

Payment

 

We accept Visa, MasterCard and American Express including credit, debit card.

 

Payments are processed by Stripe and all personal information is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. No personal information including credit card information is stored. 

 

 

Shipping Policy

 

 
Japan Shipments (Domestic)

 

Standard shipping costs

Ground Shipping:  from $5  (please allow 3-5 business days)

 

*Once an order has been processed and is ready to ship, you will receive a tracking number and shipment confirmation email.  

 

 

International Shipments (Rest of the world)


Standard shipping costs
Postal Service:  from $10  (please allow 10-21 days)

 

International shipments are shipped via Postal Sevice.  
If you would like to get your item delivered faster,  we can also ship via UPS Worldwide or FedEx.  (Shipment costs differ from Standard shipping costs.)     
In this case, please contact us directly to  info@yuna-designs,com 

 

 

*For customers, please read the following points carefully BEFORE placing your International order.

 

①  Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within 

the destination country.  Although changes are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax- free threshold.  

If it exists for goods imported into the destination country, payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.  

 

②  All items are handmade, so please allow around 3-4 weeks lead time.  We will send a tracking number and shipment confirmation email.   

 

③  All orders shipped internationally are Final sale.  

 

④  Gift wrapping is not available for international orders due to customs regulations.  It is very likely that the parcel would be opened by customs.  This will allow your order to be delivered as quickly, safely and efficiently as possible.  

 

*For international shipments, please contact customer service at  info@yuna-designs.com 

 

 

 

RETURN POLICY

 

Items are accepted for exchange or return if submitted in original packaging, undamaged, unaltered, and new condition within 7 days of your receiving your order, accompanied by a receipt and shipped properly packaged via insured certified mail.  

 

Gift recipients are entitled to a nonrefundable merchandise credit.  The buyer is responsible for any return shipments and associated costs.  Before shipping, please contact  info@yuna-designs.com  to discuss arrangements such as the return address, packaging, and timing. The customer is responsible for the item once received, but Yuna Designs will help to ensure safe, timely transit.

 



PHOTOGRAPHY

 

Our jewelry pieces are all hand-made, the actual product you receive may slightly differ from the pictures on the website.  In addition, due to the photography techniques, any item may look different in size and color.  

 

 

 

PRICE

 

Price of our items may be changed without notice due to the fluctuation of metal market price.